Contact Us
Have a question about one of our reviews, spotted something that needs updating, or want to know more about how we assess the online casinos listed on this site? This page explains the best ways to reach us and what to expect when you do.
How to Reach Us
The quickest way to get in touch with the American Casinos team is by email. We aim to respond to all messages within two business days.
- General enquiries: [email protected]
- Editorial feedback or corrections: [email protected]
- Partnership or affiliate enquiries: [email protected]
Please include as much detail as possible in your message — including the page or casino name you are asking about — so we can respond accurately and quickly.
What We Can Help With
We are an independent comparison and review site. We do not operate any gambling services ourselves, which means there are some things we can and some things we cannot assist with.
We can help with:
- Questions about how our casino reviews and ratings are produced
- Corrections or updates to information on any of our pages
- Clarification on bonus terms, wagering requirements or eligibility conditions as we have published them
- Questions about our editorial approach or affiliate disclosure
- Responsible gambling information and signposting to support services
We cannot help with:
- Account issues, payment disputes or bonus complaints at individual casinos — these must be directed to the casino's own support team
- Guaranteeing outcomes or advising on gambling strategy
- Legal or financial advice
If you have a dispute with a casino listed on our site, your first step should be contacting that casino's customer support directly. If the issue remains unresolved, you may wish to consult your state's gaming regulator.
Responsible Gambling Support
If you or someone you know is struggling with gambling, please do not wait to get help. Our responsible gambling page lists resources, self-exclusion programmes and support organisations available to players in the United States — including the National Problem Gambling Helpline at 1-800-522-4700, available 24 hours a day, seven days a week.
You can also set deposit limits, time limits or self-exclusion periods directly through any regulated casino. We strongly encourage using these tools before you begin playing.
Editorial Independence
American Casinos operates as an independent affiliate website. When you click through to a casino and register or deposit, we may earn a commission. That commercial relationship does not influence how we rank or review casinos — our assessments are based on researched criteria including licensing, withdrawal speed, game range, payment options and bonus conditions.
You can read more about who we are and how the site works on our About Us page, and review the full terms governing your use of this site on our Terms and Conditions page.
Corrections and Accuracy
Casino offers, bonus terms and payment methods change frequently. We review our listings regularly, but if you notice information that appears out of date or incorrect, please email us with the details. We take accuracy seriously and will investigate and update any confirmed errors promptly. Always verify current bonus terms and eligibility conditions directly with the casino before registering.
Response Times
We typically reply to all contact-form and email enquiries within two business days. During periods of high volume, this may extend slightly. We do not offer a telephone helpline.
Thank you for visiting American Casinos. We are committed to providing clear, honest and useful information to help US players make informed decisions about where they choose to play online.